How Do I Get the Email Headers from Outlook Classic?
Quick Answer
Double-click the email so it opens in a separate window.
Then go to:
File → Properties → Internet headers
Click inside the Internet headers box, press Ctrl + A to select everything, then Ctrl + C to copy it.
You can then paste the headers into an email and send them to whoever is investigating the message.
If you have received a suspicious email, your IT or cybersecurity provider may ask you to send them the email headers.
Email headers contain technical information about where the message came from and how it was delivered.
Important: Please collect the email headers from the original email you received, not from a forwarded copy.
Step-by-Step Instructions
Open Outlook Classic.
Find the email you need to check.
Double-click the email so it opens in its own window.
Double-click the email message to open it in a separate window. Click File in the top-left corner.
Click File in the top-left corner of the email window. Click Properties.
Click Properties to open the email’s properties window. At the bottom of the Properties window, find the box labelled Internet headers.
Click inside the Internet headers box.
Click inside the Internet headers box. Press Ctrl + A to select all of the text.
Press Ctrl + C to copy the email headers.
Click Close to close the Properties window.
Create a new email.
Create a new email, enter the support address and subject, then paste the copied email headers into the message. Click inside the message body and press Ctrl + V to paste the headers.
Send the email to the person who requested the headers.
Why Might We Ask for Email Headers?
Email headers can help us investigate:
Where an email actually came from
Whether the sender may have been spoofed
Which mail servers handled the message
Email authentication results
Delivery problems
Suspicious or phishing emails
Important
If the email looks suspicious, do not click any links or open any attachments.
If we have only asked you for the email headers, simply follow the steps above and send the copied information to us.
